I’m wouldn’t usually describe myself as gullible, but when I’m up at the crack of nine, my guard is down and all bets are off. Chick-Fil-A posted a photo of their new steak filet on their Instagram page. It looked so good. I was even planning on going there for lunch. I even texted the local franchise’s owner, my friend Andrew. Once the text was sent, I realized it was April 1. I was the victim of a very cruel April Fools’ Day prank, and I don’t play around with food. Seriously, it was skullduggery at its best or perhaps its worst; I’m not sure.
These days, I don’t eat out very often. I prefer cooking my own meals at home, and the preparation process does not end in “beep beep beep” either. It’s a way for me to eat healthier and save money, but when I do go out to eat, I like to hunt the good stuff at Chick-Fil-A.
I occasionally get the chicken nuggets, but more times than not, I go with one of their salads. They are top notch, as is the customer service, which is really second to none. They always do a great job, and it’s always their pleasure.
There was one occasion, however, when they messed up my order. Anyone can make a mistake. I went back inside, and my order was corrected—no big deal. When I got home, I realized that my order was still messed up, so I went back a third time and the issue was finally resolved. I wasn’t upset, but my patience had been tested. I should’ve taken two shots of Polynesian sauce. That surely would’ve calmed me down.
I felt the need to shoot Andrew a text. I just felt that he should know. Any owner or manager should want to know when their product or service fails to meet the standard. He apologized for the inconvenience and offered to make it up to me on my next visit to the home of the original chicken sandwich.
All was good in the world, but then I wanted to kick myself in the behind but couldn’t because I had a belly full of yard bird. At that time, I was eating there several times a week, and the service was always impeccable, yet I never felt the need to send my friend a text to tell him so.
Until now, I didn’t tell anyone about that mix-up at Chick-Fil-A, but why is it that bad news spreads so much faster than good news? Why do we always focus on the negative? Why do we do this?
When I worked at Kroger, I’d have hundreds of customers come through my line, and most of them were incredibly nice at best or neutral at worst, but there’d be that one person come through who either hated the world or thought the world revolved around them, and I would let them mess up my whole day.
I’ve gotten better over the years, and try to focus on all the positive things around us rather than the negatives, because there’s not a doubt in my mind that the good outweighs the bad, but it’s up to each of us to see and share all the good. It’s there. It’s all around us. I promise. As a master resilience trainer for the Army, we call this “hunting the good stuff.”
And if I’m being honest, I actually go with the chicken nuggets more than the salads, Polynesian sauce and all. That’s good stuff.
Jody Fuller is from Opelika. He is a comic, speaker, writer and soldier with three tours of duty in Iraq. He is also a lifetime stutterer. He can be reached at firstname.lastname@example.org. For more information, please visit www.jodyfuller.com.